Refund & Return Policy

CANCELLATION & RETURNS

CAN I CANCEL OR CHANGE MY ORDER?

We begin processing and preparing orders as soon as possible after they are placed. Because our products may be made to order, cancellation or changes may only be possible if production has not yet started.

If you need to cancel or change your order, please contact us as soon as possible at support@kivaraclothing.com and include your order number and the reason for your request.

Once production has started, we may not be able to cancel or modify the order.

MY ITEM IS DAMAGED, DEFECTIVE, OR INCORRECT. WHAT SHOULD I DO?

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@kivaraclothing.com as soon as possible.

Please include:
• Your order number
• A description of the issue
• Clear photos of the item and the issue

After reviewing your request, we will determine the appropriate solution, which may include a replacement or other resolution.

Please do not return any item unless our support team has authorized the return first.

CAN I RETURN MY PURCHASE?

Because our products may be made to order, returns may be subject to certain conditions.

If you are unhappy with your purchase or believe there is an issue with your order, please contact our support team at support@kivaraclothing.com before sending anything back.

Return eligibility, if applicable, will be determined based on the reason for the return and the condition of the item.

Personalized or customized products may not be eligible for return unless they arrive damaged, defective, or incorrect.

MY ITEM LOOKS DIFFERENT FROM THE ONLINE LISTING

We make every effort to accurately display our products, colors, designs, and product images on our website.

However, colors and the appearance of designs may vary slightly depending on your device, screen settings, lighting, or the actual printing process.

If you believe that your item is defective or significantly different from what you ordered, please contact support@kivaraclothing.com with your order number and photos so our support team can review the issue.

CONTACT US

For cancellation, return, exchange, damaged, defective, or incorrect-order requests:

Kivara Clothing
GOLDBUSINESS LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States

Email: support@kivaraclothing.com